Boost your guest satisfaction score by 83% in one week
Eliminate check-in lines, communicate with guests in real-time, and sell personalized offers — all while running your property remotely from anywhere in the world. That’s what our Mobile Concierge and hotel software were designed for.
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Let guests take the lead in managing their stay
From check-in to payments, your guests take care of their stay from start to finish. We've automated every touchpoint for ultimate convenience. No queues, no hassle, just effortless enjoyment.
Arrival & Check-In
Digital self-check-in
Our mobile app self-check-in lets guests finish registration at your hotel before they arrive. They can do it all from their smartphone, instead of waiting in a long queue. This saves time for your staff and makes things smoother for everyone.
- Early submission of personal information
- Secure e-signature & ID verification
- Endless upselling opportunities (e.g., suggest food & beverage, airport transfer, SPA services)
Self-service key card pickup via kiosk
HotelFriend's Kiosk simplifies the pickup of room key cards. No need for staff assistance – guests can encode and collect their cards independently. Connect supported door lock systems, and let your guests grab their keys from the kiosk dispenser.
- Room card encoder & dispenser
- Identity verification via PIN
- Full PMS integration
Quick room access with mobile keys
It’s time to leave lost keys or in-person handovers in the past. Our Concierge App is here to turn guests' mobiles into room keys! We integrate with the top smart lock and digital key providers to help your guests access their rooms with just a tap.
- Issuing of digital key cards
- Integration with Salto
- Offline mode
During the Stay
Virtual hotel guestbook
Elevate your guests' stay with easy access to crucial information about the area, transportation options, room service, hotel events, available amenities, and operating hours in one digital space.
- Access codes, wifi passwords, and FAQ's
- Room service menus
- Easy info management
AI-powered real-time chat
Communicate with travelers through live chat, available in the Mobile Concierge App. With HotelFriend's advanced AI Assistant, automate personalized messages tailored to each conversation.
- Easy communication through in-app chat
- Notifications on the changes in service status
- AI-generated responses
Order management to boost sales
Go above and beyond customer expectations with mobile ordering. Let your guests customize orders, specify preferences, and pay from the comfort of their rooms. Keep everyone updated on breakfast discounts and new offers with push notifications.
- Special offers & discounts
- Access to services & amenities
- Mobile POS
One-click stay extension
Picture this: a guest falls in love with your hotel and wants to prolong their stay. Instead of navigating complex procedures, they can simply request an extension through the app – whether they're lounging by the pool or exploring the city.
- Available across platforms
- Extending stays on the go
- Increases guest value
Check-Out & Departure
Invoicing and final payments
Our platform simplifies final bill settlement, allowing you to generate invoices and facilitate transactions. Whether travelers have made a booking or order through the Booking Engine or our Mobile Concierge, they can conveniently settle their bills online, ensuring a hassle-free and quick departure.
- Safe and secure check-out
- PSD2 compliance
- No manual input of card data
One software, different devices
The digital guest experience software works on various devices and for any scenario. Whether guests use their smartphones, reception tablets, or HotelFriend kiosks, we’ve got them covered.
Mobile Concierge App
The Mobile Concierge keeps guests happy and engaged during their stay. Offer helpful tips before they arrive, help them find great local restaurants, and receive instant payments for in-app orders. It's designed to make every stay unforgettable!
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Remote Reception
Remote Reception acts as your virtual receptionist when staffing is limited. Simplify guest check-in by allowing them to complete forms, securely process payments, and get room keys – all through a touch-screen interface of your tablet.
Learn more
HotelFriend Kiosk
HotelFriend’s kiosk handles the entire check-in process, from locating reservations to encoding room keys and scanning IDs. Empower your guests to complete the check-in or check-out procedures in under 5 minutes.
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Why winners choose HotelFriend
Increased referral revenue
Exceptional guest experiences result in more than 2.5 times greater revenue from referrals.
Impressive return on investments
Prioritizing the customer journey leads to over 50% higher returns on marketing investments.
Faster sales cycles
Properties that manage customer journeys see over 13 times bigger revenue from cross-selling and upselling.
Reduced operational costs
Embrace the future of hospitality with autonomous hotel operation: increase efficiency and cut operational costs.