The one solution to manage your hotel operations

Whether you are a small family hotel or the world’s leading hospitality group across multiple locations, HotelFriend will deliver top-notch profitable solutions and provide massive opportunities that meet your unique business needs.

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HotelFriend: All-in-One Property Management Platform

Business Process Improvement

Guest Satisfaction Measurement

Revenue Management

Performance Optimization

Property Management Software

An all-in-one cloud platform designed to streamline your daily tasks. Automate key hotel operations, boost revenue and grow your business with one platform. Suitable for properties of all sizes, worldwide.

Booking Engine

A built-in booking module allows your guests to make quick reservations online or via their mobile devices. Sell your rooms directly from your own website without any commissions.

Channel Manager

Advertise your property across leading OTAs with the Channel Manager. It provides real-time insight into prices and inventory and ensures your hotel info on Booking or Expedia is in sync. Establish a strong online presence to grow your client base instantly.

Point of Sale

Accept payments both online and in cash in your hotel restaurant through POS integrations. With tools such as split payments and customer management, you can increase your efficiency by 40%.

Housekeeping Management

Take charge of your department operations like never before. Unlock the potential of agile task management and elevate the service quality of your hotel with a single, user-friendly platform.

12 minutes saved per check-in

64% increase of average RevPAG

100% automated payments

40% increase in direct bookings

Maximize your potential with HotelFriend

A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to seamlessly manage all types of properties. Scalable system provided by a single developer to support hoteliers in their day-to-day processes. Just select the package you'd like to go with and get the most out of its strengths.

A free IT consultation to enhance your business operations

Custom software development for tailored workflow

Third-party API integration options

Exceptional product support

The intuitive and simple design ensures maximum efficiency for your team. However, we do offer employee training if needed.

OUR CLIENTS

Managing 30 000+ rooms globally

How it works

Stay focused on your core tasks by automating the parts of the business. Our solutions cut the majority of your work at each stage of the guest journey.

Property Management

Channel Manager

Direct Booking

Payments

Cash Register

Room Access

Reporting

Mobile Guest App

Property Management

Coordinate the work of the front desk and back office with ease. Manage communications, guest info, availability, sales, planning, and more in one interface. The integrity of all processes guarantees quality service and increased levels of retention as a result.

Manage all hotel operations in a centralized way

Automate manual tasks, save time, and reduce errors

Streamline communication between hotel staff

Access real-time reports on occupancy and revenue

Integrate with other hotel systems for a seamless experience

Provide tailored guest services

About HotelFriend In Numbers

Since our establishment in 2016 in Germany, HotelFriend has been dedicated to crafting high-quality software that empowers travel and hospitality companies to achieve remarkable growth. Our reach spans 500+ clients worldwide, ranging from luxurious hotels to vibrant restaurants, serene wellness facilities, and magnificent cruise ships.

The HotelFriend technical support girl is happy to help the client solve his or her issue

Up to 6 days

Setup Time

1-5 min

Support Response Time

70+

Developers That Solve All Your Requests

Data protection made in Germany

ISO Сertified

One of our goals is to adhere to global standards of quality assurance, manufacturing, and business.

SSL/TLS Encryption

The communication is exclusively HTTPS encrypted.

Continuous External Review

We are striving to ensure permanent and objective data protection for our customers, and that is why HotelFriend regularly goes through an independent data protection audit.

HotelFriend Reviews

Read just some of the success stories from our customers to find out why so many companies choose us:

Pawel Nowak

Head of Digital Strategy

One of the things I love about this PMS is its user-friendly interface. The system is very intuitive, and we didn't need to spend much time training our staff on how to use it.

We managed to automate many tasks, including check-ins, checkouts, and payment processing to reduce the workload for the hotel team.

Anna Keller

Hotel Manager

The Mobile Concierge App allowed our guests to access all the information they need about the hotel and its features right from their smartphones.

This not only makes it easier for guests to plan their stay but also helps me to manage the hotel more efficiently.

Christian Niemann

F&B Supervisor

The online payment feature has truly revolutionized the way we do business, and I can't imagine going back to the old ways of payment processing.

The software uses advanced encryption technology to keep all payment data safe, and we have never experienced any breaches or related issues.

Most outstanding projects

Success Stories

River Advice and TUI: Powering the Future of Cruise Hospitality With HotelFriend

Success Stories

The case of FC Nordsjælland's hotel: сreating the top-level environment for talent development

Success Stories

A&A Liegenschaften-group story: The ultimate digital success formula for guest-focused hospitality

Ready to get started?

Find out how we empowered hotels worldwide to unleash their full potential.

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